Terms of service

Effective Date: January 3, 2026

Last Updated: January 3, 2026

Welcome to Mivael (mivael.com), an e-commerce platform operated via Shopify. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By browsing, registering, or making a purchase on Mivael, you agree to be bound by these Terms, our Privacy Policy, and Return & Refund Policy. Please read carefully before using our services.

1. Acceptance of Terms

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. By using Mivael, you warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

We reserve the right to update or modify these Terms at any time. Material changes will be notified via email or a prominent notice on our website, with an updated effective date. Your continued use of the website after changes constitutes acceptance of the revised Terms.

2. User Accounts

When creating an account, you agree to provide accurate, complete, and up-to-date information (e.g., name, email address, shipping details). You are responsible for maintaining the confidentiality of your account credentials and all activities conducted under your account.

Mivael reserves the right to suspend or terminate your account if you provide false information, violate these Terms, or engage in fraudulent or unlawful activities.

3. Product Information & Availability

We strive to provide accurate descriptions, images, and specifications for our genuine leather cosmetic bags (including LayFlat Vanity Bags, Train Cases, and makeup organizers). However, slight variations in color, texture, or dimensions may occur due to the natural characteristics of leather and manufacturing processes—such variations do not constitute defects.

Product availability is subject to stock on hand. We reserve the right to cancel orders for out-of-stock items, with a full refund issued to your original payment method.

All product prices are displayed in USD (United States Dollars) and do not include taxes, duties, or shipping fees unless otherwise stated. We reserve the right to adjust prices without prior notice, but confirmed orders will be honored at the price stated at checkout.

4. Orders & Payment

By placing an order, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order (e.g., for suspected fraud, incorrect pricing, or product unavailability). You will receive an order confirmation email once your order is accepted and processed.

Payment must be completed via our secure Shopify-supported payment methods (e.g., credit card, PayPal). You warrant that you are authorized to use the payment method provided. We do not store full payment details—all transactions are encrypted and processed by Shopify Payments or third-party payment processors in compliance with industry standards.

Orders cannot be modified or canceled after 24 hours of placement, as they are promptly processed for shipping. For cancellation requests within 24 hours, contact our customer service team at [Insert Customer Service Email]—we will accommodate if the order has not yet been shipped.

5. Shipping & Delivery

5.1 Domestic Shipping (U.S.)

We ship to all U.S. states and territories via trusted carriers (e.g., USPS, UPS). Shipping times are estimated and may vary due to location, weather, or carrier delays. You will receive a tracking number via email once your order is shipped.

Shipping fees are calculated at checkout based on package weight, dimensions, and delivery location (per international shipping standards ).

5.2 International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or fees imposed by your local government—these are your sole responsibility. We are not liable for delays due to customs clearance or incorrect shipping information.

You must provide accurate and complete shipping details (including contact information) to ensure smooth delivery. We are not responsible for lost or delayed shipments caused by incorrect addresses or unclaimed packages .

International shipments are subject to prohibitions on restricted items (e.g., no hazardous materials). You warrant that your order does not contain prohibited items, and you will bear all liabilities for non-compliance with customs regulations .

6. Returns & Refunds

Our Return & Refund Policy applies to all purchases. To be eligible for a return, products must be unused, in original condition, and returned within 30 days of delivery, with all original packaging and tags.

Defective or damaged products must be reported within 7 days of delivery, with supporting photos/videos. We will provide a free replacement or full refund at your discretion, covering all return shipping costs.

For international orders, returns are accepted only for manufacturing defects (no non-defective returns). Refer to our Return & Refund Policy for detailed procedures.

7. Intellectual Property

All content on Mivael (including logos, product designs, images, text, and website layout) is the intellectual property of Mivael and protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our intellectual property without prior written permission. This includes unauthorized use of product images or descriptions for commercial purposes.

8. Limitation of Liability

Mivael is liable only for direct damages caused by our negligence (e.g., defective products). We are not liable for indirect, incidental, consequential, or special damages (e.g., loss of use, lost profits).

Our total liability for any claim arising from your use of our services shall not exceed the total amount you paid for the relevant product.

We are not liable for delays or failures caused by circumstances beyond our control (e.g., natural disasters, carrier strikes, customs delays, or technical issues with Shopify’s platform).

9. Prohibited Uses

You agree not to use our website for any unlawful, fraudulent, or abusive purposes, including:

Submitting false orders or payment information.

Accessing or attempting to access unauthorized areas of the website.

Interfering with the website’s functionality or security.

Infringing on our or third parties’ intellectual property rights.

10. Dispute Resolution

Any disputes arising from these Terms or your use of Mivael shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in [Insert Arbitration Location] in accordance with the rules of the American Arbitration Association (AAA).

You waive the right to participate in class actions or collective disputes against Mivael.

11. Third-Party Services

Our website uses third-party services (e.g., Shopify for platform hosting, payment processors, logistics partners). These third parties have their own terms of service and privacy policies—we are not liable for their actions or omissions.

Links to third-party websites on Mivael are provided for convenience only. We do not endorse or control these websites, and are not responsible for their content or practices.

12. Contact Us

For questions, concerns, or disputes regarding these Terms, please contact us: