Mivael | Frequently Asked Questions (FAQ)
Last Updated: January 9, 2026
If you still need assistance, please contact our support team at: support@mivael.com
1. Makeup Bag | Product & Care
What material are your makeup bags made of?
Our makeup bags are crafted with high-quality full-grain leather — durable, lightweight, and tear-resistant.
Are the makeup bags waterproof?
Yes. They feature a water-resistant outer layer and leak-proof lining to protect against splashes/spills (not fully submersible).
Do you offer different sizes and styles?
We provide portable mini pouches, daily medium bags, large travel cases, and hanging cosmetic bags for daily and travel use.
Do the makeup bags have internal compartments?
Yes. All styles include mesh pockets, brush slots, and dividers for organized storage of cosmetics, brushes, and beauty tools.
How do I clean my makeup bag?
- Daily cleaning: Wipe the surface with a damp cloth and mild soap
- Leather care: Spot clean with a damp cloth; use leather cleaner/conditioner to maintain texture and softness
- Prohibited: Machine wash, bleach, or iron
Can I customize makeup bags (logo/color/pattern)?
Bulk customization is available for logos, colors, and patterns (MOQ required). Contact customer service for details.
Are these makeup bags suitable for travel?
Yes. They are foldable, lightweight, and portable — ideal for travel, business trips, and daily use.
What if I receive a defective makeup bag?
Contact us within 7 days with your order number and product photos. We offer free replacements or full refunds for quality issues.
2. Orders & Payments
What payment methods do you accept?
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover (processed via Shopify Payments or authorized third-party gateways)
- Digital Wallets: Apple Pay, Google Pay, Shopify Shop Pay (one-tap checkout supported)
- Third-Party Processors: PayPal, Amazon Pay
Do you charge sales tax?
Sales tax is applied based on your location and local laws. All applicable taxes will be calculated and displayed at checkout before payment.
Why was my payment declined?
PayPal may decline/hold transactions for security or risk-control reasons. If payment fails, contact PayPal Support or switch to another funding source linked to your PayPal account.
Can I cancel my order or change my shipping address?
Cancellation/address change requests are only available before order shipment — we cannot guarantee successful interception or modification. Once shipped, orders cannot be canceled or rerouted.
3. Shipping & Delivery
Where do you ship?
✅ Supported Destinations
- United States: Contiguous 48 states only
- Canada: Provinces only
- France: Metropolitan France (mainland) only
- Germany: Mainland addresses
- United Kingdom: Mainland addresses
- Italy: Mainland addresses
- Spain: Mainland addresses
- Australia: All domestic addresses
❌ Unsupported Locations
- Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- Canadian territories (Yukon, Northwest Territories, Nunavut)
- P.O. Boxes, APO/FPO/DPO addresses
- French overseas departments/territories (Guadeloupe, Martinique, Réunion, etc.)
How long does shipping take?
- Order processing: 1–3 business days (Mon–Fri, excluding holidays)
- Total estimated delivery:
- US & Canada: 5–9 business days (processing + transit)
- France, Germany, UK, Italy, Spain, Australia: 7–15 business days (processing + transit)
Delivery times are estimates and may be delayed by carriers, customs, weather, peak seasons, or address errors.
What is your warehouse cut-off time?
3:00 PM (Eastern Time, ET) on business days. Orders placed after this time will start processing the next business day.
How much is shipping?
- Free shipping: Orders of $39.90 USD+
- Flat rate: $7.90 USD per order (orders under $39.90 USD)
Currency Notice: Shipping fees are listed in USD. Final fees/totals follow the currency displayed at checkout (CAD, EUR, GBP, AUD, etc.).
Do you provide tracking?
Yes. A tracking number will be issued once your order ships. Tracking updates may take 24–48 hours to display after carrier pickup.
What if tracking shows “Delivered” but I did not receive my package?
Contact us within 5 business days of the delivery scan with your order number, and we will resolve the issue.
Will I pay duties, VAT, GST, or import fees?
International shipments (Canada, EU countries, Australia) may be subject to VAT/GST, customs duties, import taxes, or carrier brokerage fees. These charges are the customer’s responsibility unless pre-collected at checkout.
4. Returns & Refunds
What is your return window?
Returns may be requested within 30 days of the delivery date (per carrier tracking).
Do you charge a restocking fee?
No. We do not charge restocking fees for approved returns.
Can I return a used makeup bag?
For hygiene & safety, returns are only accepted for unopened, unused items in original sealed packaging. Opened/used products are ineligible for return (except for defective items).
How do I start a return?
Email support@mivael.com with your order number and return reason. We will send official return instructions and the correct return address after approval.
Important: Do not return items to the package/office address without approval — unapproved/incorrect returns will be rejected and not refunded.
Who pays for return shipping?
- Defective/damaged/incorrect items: We cover return shipping costs
- Customer-initiated returns (change of mind, wrong order): Customer covers return shipping
How long do refunds take?
Refunds are processed to the original payment method within 7 business days after we receive and inspect approved returns. Additional processing time may apply per your bank/payment provider.
5. Customer Support
- Email: support@mivael.com
- Phone: +1 (929) 515-5101
- Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time, ET)
6. Company Information
LaseGift Co., Ltd
32 N Gould St Ste 100
Sheridan, WY 82801, United States